Job Introduction
Main Purpose of the Role
- Drive continuous improvement in workshop efficiency and performance.
- Ensure fleet targets are met through effective planning and execution.
- Act as the primary point of contact for all technical queries, providing clear and accurate feedback.
- Oversee all operational aspects of the corporate fleet workshop to ensure smooth day-to-day running.
- Work in partnership with the PDI Team Leader
- Identify and escalate issues or concerns promptly to the Aftersales Manager
Key Responsibilities
Workshop Operations
- Maintain a clean, safe, and organised work area.
- Use workshop equipment and tools responsibly, reporting any defects or issues.
- Follow all workshop health & safety procedures, working safely at all times.
- Contribute to overall workshop efficiency and team targets.
- Collaborate with colleagues to ensure effective workflow and customer satisfaction.
Cost & Efficiency
- Accurately log labour time and parts usage for each job.
- Work efficiently to minimise vehicle downtime and improve turnaround times.
- Avoid unnecessary waste of materials and consumables.
- Minimise rework and warranty claims by performing high-quality, right-first-time repairs.
Key Performance Objectives
- Complete jobs within allocated times to dealership and manufacturer standards.
- Maintain high levels of first-time fix rates and minimise customer returns.
- Ensure accurate record-keeping and documentation for all work completed.
- Oversee and support workshop technicians in their daily activities.
- Oversee workshop scheduling and workload allocation.
- Review and approve job cards to ensure accuracy and compliance.
- Ensure adherence to warranty processes and procedures.
- Maintain workshop tools, machinery, and equipment.
- Plan and coordinate technician holiday schedules to balance operational needs.
- Monitor training progress and development for technicians.
- Coordinate and support off-site technician assignments.
- Oversee and organise both external and in-group repair activities.
- Collaborate with the parts department to streamline operations and ensure efficient workflow.
- Support a clean, safe, and productive workshop environment.
- Promote the Pentagon Group core values through professional conduct and service quality
- Contribute positively to workshop team culture and performance.
- Demonstrate strong attention to detail and pride in vehicle presentation.
