Vacancies

Parts Telesales advisor

Job Introduction

Pentagon Motor Group have an exciting new career opportunity available right now! We are currently looking to recruit a dynamic and enthusiastic people person to work in our busy Derby based central Parts Hub.

If you have:

A genuine interest and passion in the Motor Trade
Unlimited confidence, resilience, drive & energy
The need for a new challenge working for a highly successful Main Dealer where your contribution is recognised

then you may be the person we are looking for!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

31 days holiday per year (including Bank Holidays) that will increase with length of service.
Recommend a Friend Scheme.
Discounted days out with family and friends.
Retail discounts saving £££'s on shopping and dining out.
Fully funded, Nationally Recognised Qualifications.
Manufacturer specific training.
Salary Finance.
24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
Team member Pension Scheme contributions.
Friends & family Customer Referral Payments
Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What will you be doing?

The successful candidate will be responsible for the following:

Providing all Pentagon customers with a level of service that will achieve the highest level of customer satisfaction, retention and loyalty.
Taking the time to talk to customers via inbound calls and building genuine rapport by truly listening to their needs and supporting them with the products and services that are right for them.
Estimating and invoicing costs to customers.
To handle outgoing follow up calls, emails and other digital leads using the correct procedure in a professional and courteous manner.
Working and communicating with other Parts departments within the business.
Assisting with promotions, events and marketing initiatives to increase sales of incremental products.

The working hours for this role are Monday to Friday, 08:00- 16:30pm and Monday to Friday 8:30 to 17:00 and Monday 9:00 to 17:30pm 1 in 2 Saturdays 08:00am - 12:30pm.

Who are we looking for?

Ideal candidates will have:

Experience working within the Motor Trade and a genuine passion and enthusiasm for the industry
Exceptional customer service skills.
An ability to build rapport and establish and maintain good working relationships.
Strong and effective communication skills both written and verbal.
Confidence with both inbound and outbound sales calls
Excellent attention to detail and a methodical approach to their workload.
Endless drive and self motivation.

Why choose us?

At Pentagon, we believe that diversity and inclusion are fundamental to our success.

We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.

Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture.

Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!

https://www.pentagon-group.co.uk/recruitment