Job Introduction
Mobile Service Controller Stoke
Are you passionate about delivering outstanding customer service and have a understanding of the automotive industry? We’re looking for a professional, customer-focused Mobile Service Advisor to be the face of our service team on the road.
About the RoleAs a Mobile Service Advisor, you’ll bring the service department directly to our customers — providing expert advice, coordinating repairs, and ensuring a seamless experience from start to finish. You’ll be the trusted link between our workshop and our valued clients.
Key Responsibilities
- Provide accurate estimates and explain recommended work clearly and confidently
- Allocate work to technicians and manage workflow efficiently
- Coordinate bookings and liaise with technicians to ensure efficient turnaround
- Deliver exceptional customer care and follow-up communication
- Identify additional service opportunities while maintaining trust and transparency
- Manage digital job cards, service records, and mobile scheduling tools to help transition onto digital job cards
What We’re Looking For
- Previous experience as a Service Advisor or in automotive aftersales
- Knowledge of vehicle maintenance and repair processes
- Excellent communication and interpersonal skills
- Highly organised with the ability to work independently
- Full, clean driving licence
- Confident using tablets, apps, and digital systems
What We Offer
- Salary: Up to £33,000 depending on experience + bonus
- Ongoing training and development
- Supportive team environment
- Career progression opportunities within a growing automotive business
If you’re driven, customer-focused, and ambitious, we would love to hear from you
Experience using Kerridge/ keyloop advantageous but not essential.
Experience using 1link/CV link essential.
Full driving license essential.
A positive attitude with the capability to work with multiple departments and build strong relationships.
What’s In It For You?
We believe our people are our greatest asset, and we’ll make sure you feel valued every step of the way. Here’s what you’ll get when you join Pentagon:
- OTE £37,000, depending on experience
- Manufacturer training path – we’ll invest in your ongoing development
- Clear career progression opportunities
- 30 days holiday (including bank holidays), increasing with length of service
- Discounted vehicle and aftersales offers for you and your family
- Team member referral bonus
- Life assurance policy
- Employee assistance program
- Company pension scheme
- Regular employee recognition and reward schemes
- A great team environment, where you’ll be supported from day one
working hours - 8.00am-5pm Mon-Fri. Saturdays to be introduced as overtime later in the year.
Why Join Pentagon Motor Group?
With a network of dealerships representing leading automotive brands across the UK, Pentagon is a company where your career can grow. We’re committed to investing in your development and providing a workplace where your talent and ambition can thrive.
Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture.
Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!
https://www.pentagon-group.co.uk/recruitment
Ready to take the next step in your technician career?
Click Apply Now and we’ll be in touch. We’re excited to meet motivated Vehicle Technicians who want to be part of something great.
PMGVT
