Job Introduction
The Fleet Workshop Manager plays a vital role in the functioning of our Fleet department. The Fleet Workshop Manager ensures vehicles are Pre-delivery Inspected to manufacturing standard, roadworthy, and meet customer expectations, supporting the Pentagon Group's reputation for excellence.
Reporting Structure
• Reports To: Aftersales Manager
• Responsible For: Workshop Technicians in conjunction with Aftersales Manager
• Key Relationships:
Head of Fulfilment, Aftersales Manager, Workshop Technicians, Parts Department, Colleagues within the Fulfilment and Corporate Fleet departments.
Main Purpose of the Role
- Drive continuous improvement in workshop efficiency and performance.
- Ensure fleet targets are met through effective planning and execution.
- Act as the primary point of contact for all technical queries, providing clear and accurate feedback.
- Manage all operational aspects of the corporate fleet workshop to ensure smooth day-to-day running.
- Identify and escalate issues or concerns promptly to the Aftersales Manager
Key Responsibilities
Workshop Operations
- Maintain a clean, safe, and organised work area.
- Use workshop equipment and tools responsibly, reporting any defects or issues.
- Follow all workshop health & safety procedures, working safely at all times.
- Contribute to overall workshop efficiency and team targets.
- Collaborate with colleagues to ensure effective workflow and customer satisfaction.
Cost & Efficiency
- Accurately log labour time and parts usage for each job.
- Work efficiently to minimise vehicle downtime and improve turnaround times.
- Avoid unnecessary waste of materials and consumables.
Minimise rework and warranty claims by performing high-quality, right-first-time repairs.
Key Performance Objectives
- Complete jobs within allocated times to dealership and manufacturer standards.
- Maintain high levels of first-time fix rates and minimise customer returns.
- Ensure accurate record-keeping and documentation for all work completed.
- Supervise and support workshop technicians in their daily activities.
- Oversee workshop scheduling and workload allocation.
- Review and approve job cards to ensure accuracy and compliance.
- Ensure adherence to warranty processes and procedures.
- Manage and maintain workshop tools, machinery, and equipment.
- Plan and coordinate technician holiday schedules to balance operational needs.
- Monitor and manage training progress and development for technicians.
- Coordinate and support off-site technician assignments.
- Oversee and organise both external and in-group repair activities.
- Collaborate with the parts department to streamline operations and ensure efficient workflow.
- Support a clean, safe, and productive workshop environment.
- Promote the Pentagon Group core values through professional conduct and service quality
- Contribute positively to workshop team culture and performance.
- Demonstrate strong attention to detail and pride in vehicle presentation.
Other Duties
Perform any additional tasks reasonably required by senior managers that align with the business goals and fall within your capability.
